CallMiner Eureka
Long-running conversation-analytics suite for contact-center operations and compliance.
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Best for large contact centers needing deep conversation analytics, compliance, and agent coaching. Pricing: Contact sales.
What it is
CallMiner Eureka is one of the longest-running conversation-analytics platforms in the contact-center market. The product covers post-call analytics, real-time agent assist, automated QA, redaction, and customer-experience scoring. Deployed at scale in financial services, insurance, telecoms, and BPOs. Sold direct. Best fit: large contact centers needing deep conversation analytics, compliance, and agent coaching. Caveats: long sales cycle; not designed for smb. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics. Last vendor-page check: 2026-05-12.
Watch out for: Long sales cycle; not designed for SMB.
Install / use
CallMiner Eureka cloud or on-prem
Features
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
CallMiner Eureka vs Whipscribe
| Feature | CallMiner Eureka | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $4–$24 one-time packs (credits never expire) · $2 single unlock · 60 min free on signup |
| Speaker diarization | Not verified | Yes |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Vendor, API | Web, API, MCP |
Alternatives to CallMiner Eureka
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