Dialogflow CX

by Google Cloud

Google Cloud's enterprise conversational AI platform with voice and chat channels.

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TL;DR

Best for enterprises standardized on Google Cloud building voice IVR and chatbot flows. Pricing: see vendor pricing.

Category
Transcription APIs
License
—
Stars
—
Last push
—
Pricing
see vendor pricing
Platforms
Cloud, API

What it is

Dialogflow CX is Google's flow-based conversational AI engine, designed for complex agents with state machines, pages, and route groups. Voice deployments use the Dialogflow Phone Gateway or partner telephony (Genesys, Avaya, AudioCodes). Google increasingly markets the LLM-native Vertex AI Conversation product alongside Dialogflow CX for new builds.

Best for: Enterprises standardized on Google Cloud building voice IVR and chatbot flows.
Watch out for: Google Cloud lock-in; LLM-native rewrites are bridging via Vertex AI Conversation.

Features

Speaker diarizationNo
Word-level timestampsNo
Streaming / real-timeNo
Languages supportedNone
HIPAA eligibleNo

Dialogflow CX vs Whipscribe

FeatureDialogflow CXWhipscribe
CategoryTranscription APIsTranscription APIs
PricingNot verified$4–$24 one-time packs (credits never expire) · $2 single unlock · 60 min free on signup
Speaker diarizationNot verifiedYes
Word timestampsNot verifiedYes
StreamingNot verifiedNo
Languages—99
PlatformsCloud, APIWeb, API, MCP

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Deepgram
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Nova-2 model, excellent streaming, strong at conversational audio.

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Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.