Echo AI
by Echo AI
Conversation intelligence and voice-AI insights for customer-experience teams.
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TL;DR
Best for cX leaders mining contact-center calls for product, support, and pricing signal. Pricing: see vendor pricing.
Category
Products
License
—
Stars
—
Last push
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Pricing
see vendor pricing
Platforms
Cloud
What it is
Echo AI (pathlight.com / echoai.com) analyzes 100% of contact-center conversations across voice and chat to surface trends, agent coaching opportunities, and CX-driven product feedback. While it lives at the intelligence layer, Echo AI increasingly powers voice-agent quality monitoring as autonomous bots replace humans on routine call types.
Best for: CX leaders mining contact-center calls for product, support, and pricing signal.
Watch out for: Heavier on analytics than on autonomous voice agents.
Watch out for: Heavier on analytics than on autonomous voice agents.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Echo AI vs Whipscribe
| Feature | Echo AI | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $4–$24 one-time packs (credits never expire) · $2 single unlock · 60 min free on signup |
| Speaker diarization | Not verified | Yes |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Cloud | Web, API, MCP |
Alternatives to Echo AI
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