HubSpot Conversation Intelligence
Native call recording and AI insights inside HubSpot Sales Hub.
Drop your audio. Transcript in seconds. First transcript free, then $4 = 300 min
Best for hubSpot customers who want call recording and AI summaries without buying a third-party CI tool. Pricing: bundled from $90/user/mo.
What it is
HubSpot Conversation Intelligence is the built-in call-recording and AI layer inside HubSpot Sales Hub. The product records calls placed through HubSpot's calling tool or imported from Zoom/Teams meetings, transcribes them, and produces structured insights — talk-listen ratios, competitor mentions, and AI-generated summaries that auto-log to the CRM activity timeline. The product is the natural choice for HubSpot-standard SMB and mid-market sales teams that want CI without a separate vendor contract. It ships with Sales Hub Professional and higher tiers. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Depth shallower than Gong; tied to HubSpot's tier structure; English-focused.
Install / use
hubspot.com — Bundled with Sales Hub Professional ($90/seat/mo) and Enterprise
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
HubSpot Conversation Intelligence vs Whipscribe
| Feature | HubSpot Conversation Intelligence | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $4–$24 one-time packs (credits never expire) · $2 single unlock · 60 min free on signup |
| Speaker diarization | Not verified | Yes |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Web, iOS, Android | Web, API, MCP |
Alternatives to HubSpot Conversation Intelligence
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.