Kore.ai Voice
by Kore.ai
Enterprise conversational AI platform with first-class voice and IVR support.
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TL;DR
Best for large enterprises replacing legacy IVR with LLM-backed voice flows. Pricing: see vendor pricing.
Category
Products
License
—
Stars
—
Last push
—
Pricing
see vendor pricing
Platforms
Cloud
What it is
Kore.ai is a Gartner-recognized enterprise conversational AI platform that spans chat, voice, IVR, and agent assist. SmartAssist is its dedicated voice product, with integrations into Genesys, Cisco, Avaya, and Twilio. Kore.ai targets Fortune 500 buyers who need governance, audit, and on-prem deployment options alongside LLM-driven dialogues.
Best for: Large enterprises replacing legacy IVR with LLM-backed voice flows.
Watch out for: Heavy platform; significant onboarding and customization required.
Watch out for: Heavy platform; significant onboarding and customization required.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Kore.ai Voice vs Whipscribe
| Feature | Kore.ai Voice | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $4–$24 one-time packs (credits never expire) · $2 single unlock · 60 min free on signup |
| Speaker diarization | Not verified | Yes |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Cloud | Web, API, MCP |
Alternatives to Kore.ai Voice
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