Lookback
Live and async user-testing platform for product teams.
Drop your audio. Transcript in seconds. First transcript free, then $4 = 300 min
Best for product teams running moderated user-research sessions with live observation rooms. Pricing: from $25/mo.
What it is
Lookback is a user-research platform supporting moderated, unmoderated, and async user testing. The product captures the participant's screen, face, and audio; auto-transcribes; and allows observer rooms where stakeholders watch live and tag moments collaboratively. Lookback added AI summary features in 2024. The product has been live since 2014 and is widely used inside product, design, and UX research teams. Pricing is tier-based with a free trial; team pricing supports collaborative observation. The AI layer is one of several recent additions.
Watch out for: Less enterprise than UserTesting; some recent stability concerns reported.
Install / use
lookback.com — Free trial, Freelancer $25/mo, Team $250/mo, Insights contact
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Lookback vs Whipscribe
| Feature | Lookback | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $4–$24 one-time packs (credits never expire) · $2 single unlock · 60 min free on signup |
| Speaker diarization | Not verified | Yes |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Web, iOS, Android | Web, API, MCP |
Alternatives to Lookback
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