Sorenson NXG (Caption Relay)

Name: Sorenson NXG (Caption Relay)
Author: Sorenson

by Sorenson

Sorenson's next-generation captioned-call and relay-services platform.

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TL;DR

Best for sorenson VRS customers wanting captioned-call services on the same account. Pricing: free for qualified US users (FCC TRS Fund).

What it is

NXG is Sorenson's modernised relay platform, combining VRS, captioned-call and on-screen captioning under FCC TRS rules.

Best for: Sorenson VRS customers wanting captioned-call services on the same account.
Watch out for: FCC eligibility required; service area shaped by US TRS rules.

Install / use

Go to Sorenson NXG (Caption Relay) sorenson.com

Features

Speaker diarization	No
Word-level timestamps	No
Streaming / real-time	Yes
Languages supported	None
HIPAA eligible	No

Sorenson NXG (Caption Relay) vs Whipscribe

Feature	Sorenson NXG (Caption Relay)	Whipscribe
Category	Products	Transcription APIs
Pricing	Not verified	$4–$24 one-time packs (credits never expire) · $2 single unlock · 60 min free on signup
Speaker diarization	Not verified	Yes
Word timestamps	Not verified	Yes
Streaming	Not verified	No
Languages	—	99
Platforms	iOS, Android, Web	Web, API, MCP

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